Thoughtful Thursday - A Decline in Customer "Service"

Has anyone else noticed that organizations and governments today really don't provide customer service? This is something I keep running into. It's like they don't actually read your support request.

Case 1: "Service" Canada

I put in a suggestion to enhance their website. They switched to a model a couple of years ago where every service is accessed from a central place. This is nice *in theory*. I'm currently collecting EI and the first thing I see on login is menus for people collecting retirement pensions. I'm not eligible for my pension for about 30 more years, so I thought it would be great if they could put what I'm currently there for in the forefront for me rather than having to search for it. I put in a ticket for the suggestion and the response was to send my request to EI. My request had nothing to do with EI or a specific program, so I tried again with a new request that didn't specify a program and said website enhancement. Then the response was that they need a program specified in order to know where to direct the request.

Case 2: Pokemon Go

For some reason, as someone who is logging in via the Pokemon Trainer Club, I'm having to reset my password every two days. It just stops working. I tried to explain that there is something wrong with my account, but they just told me to reset my password. Did they even read my support request?

I'm sure there are more examples of this out there than these two that I've experienced recently. I'm getting this feeling that a robot is scanning for keywords and not understanding what the ticket is actually saying.

Anyone else experience something similar to either of these cases? Something worse?

Salut,
R~

2024 - Week 5

It was still January for most of this week, a.k.a. The Neverending Month. Then it became February! Each month, I do pull a card from my Music Oracles deck. Last month was Bob Marley. February's card is Nina Simone. A piano playing rebel & multiple genre legend will hopefully make for a phenomenal month ahead. I still haven't done a goals post for 2024. January was a lot. My goals for this year are: - Complete Sparker and query agents. - Complete The Curse of... and submit it to a screenplay contest. - Complete the declutter of Tiny Condo. - Blog at least once per week. - Cross train for curling and softball. - Learn piano. - Self-care with crafts, reading, gaming, and sports. I've tweaked my schedule to make this happen. I'd also like a partner, but I feel weird about setting it as a goal.

2024 - Week 43

Arts & Crafts I started a summer quilt. I got the fabric a long time ago and it was a straightforward quilt as I just had to join the 20 fat quarters together. I'll need a backing fabric and a border to complete it, but I figured it's worth doing while the weather continues to be summery. I'm thinking a white backing and pink for the border. I've made progress on my Fairy Cross-Stitch, but there is a lot to go yet. Decluttering & Minimalism I started the week by working on the space to sand my shelf. I didn't get through it all on Monday with work and everything else that day, but it was closer than it was before. Tuesday was curling, so I couldn't the shelf done then. I was really tired on Wednesday because I'm not used to curling being so late yet. Thursday was the last day of softball. It was Friday before I could really work on the shelf, though I kept working on the workspace. The packed weekend left me no time to do this, but I realistically ...

ROW80 2020 R4 - GOALS

I've gotten zero writing done recently, however, I had other pressing things. HOME As my new bed frame was due for arrival last Friday (more on this later), I hauled ass and purged a bunch more stuff from my home. I brought a full carload to donation and started loading up again. I also dealt with my old mattress, which I'm repurposing for a couch. Now, I didn't fully complete it as I haven't figured out all the pieces, but I did get it cut up appropriately and moved out of my bedroom. I'm currently sewing it back together. As for my bedroom, I was able to do a major declutter and access areas I haven't been able to in months. But that area now has bathroom stuff in it. There is more to do, but I'm really happy with my progress of late. I've cut myself numerous times on the couch project including my heel finding a tiny piece of glass, my palm finding a wayward staple, my knuckle finding who knows what, my one thumb having a run in with a box cutter, an...

Rae Roy

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