Thoughtful Thursday - A Decline in Customer "Service"

Has anyone else noticed that organizations and governments today really don't provide customer service? This is something I keep running into. It's like they don't actually read your support request.

Case 1: "Service" Canada

I put in a suggestion to enhance their website. They switched to a model a couple of years ago where every service is accessed from a central place. This is nice *in theory*. I'm currently collecting EI and the first thing I see on login is menus for people collecting retirement pensions. I'm not eligible for my pension for about 30 more years, so I thought it would be great if they could put what I'm currently there for in the forefront for me rather than having to search for it. I put in a ticket for the suggestion and the response was to send my request to EI. My request had nothing to do with EI or a specific program, so I tried again with a new request that didn't specify a program and said website enhancement. Then the response was that they need a program specified in order to know where to direct the request.

Case 2: Pokemon Go

For some reason, as someone who is logging in via the Pokemon Trainer Club, I'm having to reset my password every two days. It just stops working. I tried to explain that there is something wrong with my account, but they just told me to reset my password. Did they even read my support request?

I'm sure there are more examples of this out there than these two that I've experienced recently. I'm getting this feeling that a robot is scanning for keywords and not understanding what the ticket is actually saying.

Anyone else experience something similar to either of these cases? Something worse?

Salut,
R~

2020 Vision

Mostly, I’ve been planning for the new year, but I discovered I know Twinkle Twinkle Little Star. It was a recollection under the influence that brought this to light. I also discovered I still suck at drawing, but I’m okay with that. I used to think I had to be good at everything, and I’ve realized that’s just not so. Some friends and I recently hit up a local board game pub. It was a pretty fun night. The first game was Balderdash and I was terrible at it. Because I was the writer in the group, some of my friends thought I should be more embarrassed about it and hide the fact that I don’t spend all my free time learning advanced vocabulary. But I’m not upset about it. Why? Two reasons: 1. I now know what I don’t know. 2. If one takes a close look at the top selling novels on the market, the level of the language used is not the level of many of the words in Balderdash. Not that I’m comparing my own work to those, but audience is what matters in writing. To me, it is far better to e...

Merry Monday - A beautiful day for taxes

[caption id="attachment_4711" align="alignright" width="300"] Image created using Bit Strips.[/caption] With French done, I have a lot of other things to catch up on. It seems like I have Mount Everest ahead of me, but I'm just going through the list one at a time. I've gotten a couple of things done and some started. Renovations Before the weekend, my new kitchen floor was installed. After the credits that Jiffy gave me, install cost less than $40. The old floor was light grey peel and stick tile, which was peeling itself up on the edges. Because I couldn't get all the glue up from the floor underneath the peel and stick, I needed to put new floor in. Oh, I started peeling it up with a hair dryer. I really don't recommend that. It doesn't get hot enough to work well. It was taking around 20 minutes each tile with the hair dryer. With a proper heat gun, a couple hours for the whole floor. Old floors: [gallery ids="9630,9631" ...

Fortifying Friday - Rejection

Yesterday, I received my first rejection from an agent. It stung. It wasn't that it was bad. It was worded in a way that it may have even been personally written. Regardless, rejection never feels good unless you were secretly hoping to stay home and do nothing when a friend made plans with you. Then it feels great! I might be an introvert ;) Anyway, it hurts a bit extra when you have other things going on. Between the worries of the state of the world and being unemployed, it felt much like being kicked while I was already down. The agent said she couldn't connect with my book though she really wanted to. She also said not to take her rejection as any kind of sign that I should give up. It was nice as far as rejections go. So, I lay there for a bit. Then I let my friends know via social media. Several said that I had hit a milestone and I should try to collect as many as possible this year. Rejections, they said, were a badge of honour awarded for putting myself out there. See...

Rae Roy

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